Privacy
Policy
1. Who We Are
Legal Entity
HS Business Investments Pty Ltd
824–850 Woodville Road
Villawood NSW 2163
Australia
Website
https://hlthcoach.com
Privacy Enquiries
privacy@hlthcoach.com
Support
hello@hlthcoach.com
2. Information We Collect
The information we collect depends on how you use hlth.coach and the permissions you choose to grant.
Account Information
When you create an account, we may collect:
Full name
Email address
Username
Date of birth
Profile photo
Country
Password (stored securely in encrypted form)
Health & Fitness Information
To personalise your experience, you may choose to provide:
Height
Weight
Body fat percentage
Body composition
Training history
Workout logs
Running performance
Nutrition logs
Calories and macronutrients
Goals
Progress photos
Sleep information
Recovery information
Wellness questionnaires
Lifestyle information
Food preferences
Allergies or intolerances
Supplement information
Menstrual cycle information (optional)
Providing health information is optional; however, some features may not function correctly without it.
Wearable Device Information
If you choose to connect a wearable device or health platform, we may receive authorised information from:
Apple Health
Google Health Connect
Garmin
Oura
WHOOP
Fitbit
Samsung Health
Examples include:
Steps
Heart rate
Sleep
Calories burned
Recovery metrics
Workouts
Distance
Weight
Body fat
Readiness scores
We only access the information you explicitly authorise.
You may disconnect wearable integrations at any time through your device or provider settings.
Device & Technical Information
We automatically collect certain technical information, including:
Device type
Operating system
App version
Language
IP address
Device identifiers
Crash reports
Diagnostics
Usage analytics
Session information
Subscription Information
If you purchase Premium Services, we may receive:
Subscription status
Purchase confirmations
Transaction identifiers
Entitlements
Payments are processed by Apple, Google or authorised payment providers.
We do not store your full payment card information.
3. How We Use Your Information
We use your information to:
Create and manage your account
Deliver AI-powered coaching
Generate personalised workouts
Generate personalised nutrition recommendations
Calculate recovery and readiness
Sync wearable devices
Improve AI recommendations
Provide customer support
Process subscriptions
Improve app performance
Monitor platform security
Detect fraud
Comply with legal obligations
4. Artificial Intelligence
hlth.coach uses Artificial Intelligence to provide personalised coaching.
AI may analyse information including:
Training history
Nutrition
Recovery
Sleep
Goals
Preferences
Wearable data
Lifestyle information
AI is used to generate:
Workout programmes
Nutrition recommendations
Recovery guidance
Health insights
Educational explanations
AI recommendations are intended to assist you and should not replace professional medical advice.
5. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate hlth.coach, including providers of:
Artificial Intelligence
Cloud hosting
Subscription management
Authentication
Analytics
Customer support
Push notifications
Wearable integrations
Current or planned providers include:
OpenAI
RevenueCat
Apple
Google
Garmin
Oura
WHOOP
Fitbit
Samsung Health
These providers are contractually required to protect your information.
We may also disclose information where required by law or to protect the rights, safety or security of our users or the Company.
6. Data Security
We use industry-standard security measures designed to protect your information, including:
Encryption in transit
Encryption at rest
Secure authentication
Role-based access controls
Infrastructure monitoring
Secure cloud hosting
Regular security updates
While we take reasonable steps to protect your information, no internet-based service can guarantee absolute security.
7. International Data Transfers
hlth.coach operates worldwide.
Your information may be processed or stored in countries outside your country of residence.
Where required by law, we implement appropriate safeguards to protect your personal information during international transfers.
8. Data Retention
We retain your information only for as long as necessary to:
Provide the Services
Maintain your account
Comply with legal obligations
Resolve disputes
Protect the security of the platform
When information is no longer required, it is securely deleted or de-identified where reasonably practicable.
9. Your Rights
Depending on where you live, you may have rights to:
Access your personal information
Correct inaccurate information
Delete your account
Withdraw consent
Request data portability
Object to certain processing activities
Restrict processing in certain circumstances
To exercise these rights, contact:
privacy@hlthcoach.com
We may request proof of identity before processing your request.
10. Children’s Privacy
hlth.coach is intended for users aged 18 years and over, unless permitted by applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Cookies & Tracking Technologies
Our website and mobile applications may use cookies, SDKs and similar technologies to:
Keep you signed in
Remember your preferences
Improve app performance
Analyse usage
Protect platform security
You can manage certain tracking permissions through your device or browser settings.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will notify you through the app, website or other appropriate communication channels.
The updated version becomes effective when published.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us.
Privacy Officer
HS Business Investments Pty Ltd
824–850 Woodville Road
Villawood NSW 2163
Australia
Privacy: privacy@hlthcoach.com
Support: hello@hlthcoach.com
Website: https://hlthcoach.com
By using hlth.coach, you acknowledge that you have read and understood this Privacy Policy.